Report An Issue With A Product

If you are experiencing an issue with our product such as missing or faulty parts, please fill out our Customer Claim Form on this page.

Once you've filled it out, a member of our customer support team will contact you as soon as possible. Typically, claims may take up to 48 business hours to complete.

Our customer support team is located at our Hallam Head Office in Victoria. Feel free to give our friendly team call if you have any questions or need clarification on anything. We are available via phone on: 1300 884 081 (Monday - Friday) or email [email protected]

Customer Claim Form

CUSTOMER DETAILS

To start the claim process please fill in all details below. We will be in contact within 48 hours from receipt of this claim when all details have been received.

First Name*

Last Name*

Street Address:

Suburb

Postcode

State/Region

Contact Number*

Email*

PURCHASE DETAILS

Invoice Number*

Date of Purchase:

TRADESPERSON DETAILS

Trades Company Name*

Tradesperson Name (First, Last):*

License Number:*

All products are to be installed by a licensed installer in accordance with applicable Australian standards and regulations. It is illegal to carry out work if it is not completed by a licensed or registered installer. Installers are obliged to ensure that the work complies with safety standards and regulations. A compliance certificate must be provided to you by your installer, it verifies that the job has been done in accordance with both plumbing & electrical laws. In order for your claim to be valid, this section must be fully completed.

PRODUCT CLAIM DETAILS

Product Code:

Product Name:

Claim Details:

CLAIM PHOTO SUBMISSION PROCESS

In order to asses your claim we will need photographic depiction of the product issue. Please submit photos via email to [email protected] using the same email address as added in the form. If using a different email to submit photos from the email address submitted in the form, please add subject line "Claim Photos [email protected]" with the form email address. If we do not receive all the details as requested we will not be able to proceed and pursue your claim.

Photo requirements: Please use the below examples as a guide for the images required for your claim. Please ensure photos are taken from several different angles and attach video if needed. If images are not taken clearly as depicted below, you will be asked to send more photos through. Please provide as many images as possible to demonstrate the area of concern so your claim can be addressed as quickly and efficiently as possible.